System status
Last checked
Components
| Component | Status |
|---|---|
| Landing site (vatloop.co.uk) Public marketing site and beta sign-up form | Operational |
| Embedded app (app.vatloop.co.uk) Shopify-admin embedded UI — dashboard, submissions, settings | Operational |
| HMRC MTD VAT API integration Submission of 9-box returns to HMRC | Operational |
| Shopify Admin GraphQL integration Reading orders, refunds, and tax data from your store | Operational |
| Daily retention cron (03:00 UTC) Three-tier data retention sweep per the Privacy Policy | Operational |
Recent incidents
No incidents reported. We'll publish any incident that affected VATloop's availability or correctness within 24 hours of resolution, including timeline, root cause, and what we changed to prevent recurrence.
How we report status
This page is updated by the VATloop team on every incident or scheduled maintenance window. We publish:
- Component-level status (operational, degraded, outage, maintenance)
- Incident timeline within 24h of resolution
- Root cause and the change we made to prevent recurrence
For real-time updates during an incident, follow our public log at the URL above and check the "Last checked" timestamp. For urgent issues affecting your submission window, email [email protected] — we respond within 1 working day, faster during HMRC submission deadlines.
A scheduled tooling upgrade to a real-time status provider (Better Stack / Atlassian Statuspage) is planned once VATloop reaches 50 paying customers. Until then, status reporting is manual.